Refund policy

At Petifyhub, we want you and your pets to be happy with every purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging.
• The product must be in the same condition as received.
• Proof of purchase (order ID or invoice) is required.
  
  

  Non-Returnable Items

  For hygiene and safety reasons, the following items cannot be returned:

  • Pet grooming products that have been opened or used
  • Pet food, treats, or supplements
    Clearance or sale items
  • Damaged products caused by misuse

  Refund Process

  Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be credited to your original payment method

  Please note:

  • Shipping charges are non-refundable
  • COD handling charges (if applicable) are non-refundable